Frequently Asked Questions

Everything you need to know about our cleaning and pest control services in Abuja.

What cleaning services do you offer?

We offer a comprehensive range of services including commercial cleaning, residential cleaning, deep cleaning, move-in/out cleaning, post-construction cleaning, carpet and upholstery cleaning, floor maintenance, housekeeping, guesthouse management, and pest control (fumigation). We also offer training and consultancy services.

How do I book a cleaning service?

You can book by calling us at +234-809-970-0001, sending an email to infodesk@dustandwipes.com, or filling out the contact form on our website. Our team will get back to you promptly to confirm your booking and schedule a convenient time.

Are your cleaners insured and background-checked?

Yes, absolutely. All our staff are fully vetted, background-checked, and insured. We take the safety and security of your property very seriously. Every team member undergoes thorough training before being deployed to any client location.

What cleaning products do you use?

We use high-quality, eco-friendly cleaning products that are safe for your family, pets, and the environment. Our products are effective against bacteria, viruses, and grime while being non-toxic. We can also accommodate special product preferences if you have specific requirements.

Do you bring your own cleaning equipment?

Yes, we provide all necessary cleaning equipment including professional-grade vacuum cleaners, floor polishers, the Rug Doctor carpet cleaning machine, cleaning solutions, mops, and specialized tools for different surfaces.

How is your pricing structured?

Our pricing depends on the type and scope of service required, the size of the space, and the frequency of cleaning. We offer competitive, transparent rates with no hidden fees. Contact us for a free, no-obligation quote tailored to your specific needs.

What is your cancellation policy?

We kindly request at least 24 hours' notice if you need to cancel or reschedule a booking to avoid any cancellation fees. We'll always work with you to find a new convenient time.

How often should carpets be professionally cleaned?

We recommend professional carpet cleaning at least once every six months, or more frequently if you have pets, children, or high-traffic areas. Regular professional cleaning extends carpet life, improves indoor air quality, and keeps your home looking its best.

Do you offer pest control services?

Yes! We are fully registered members of the Pest Control Association of Nigeria (PECAN). We offer residential and commercial fumigation services for cockroaches, rodents, bed bugs, ants, termites, and other pests — using safe, regulated treatments.

Do you operate in Lagos or other cities?

We are currently based in Abuja and serve the FCT and surrounding areas. We are expanding to Lagos — coming soon! Please reach out if you have needs in other locations as we may be able to accommodate large commercial contracts.

Still Have Questions?

We're happy to help. Contact us and we'll answer any question you have about our services.